Frequently Asked Questions
Everything you need to know about your Gemilai coffee experience.
What is the standard shipping time for Gemilai espresso machines?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping takes between 5 to 10 business days for delivery.
Does my Gemilai machine come with a warranty?
Yes, all our home espresso machines and grinders come with a standard 1-year limited warranty covering manufacturing defects and internal hardware issues.
What is your return policy for home appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that used coffee machines may be subject to a restocking fee due to hygiene standards.
Are Gemilai machines compatible with standard 58mm portafilters?
Most of our professional-grade home models, such as the CRM3605 and CRM3005 series, use the industry-standard 58mm portafilter for maximum compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I perform regular maintenance on my machine?
We recommend backflushing your machine weekly and descaling every 3-6 months depending on water hardness to ensure the longevity of the pump and heating element.